FAQ

TMCIC (Tech Master Computer Information Co., Ltd.) is a specialist provider of enterprise IT infrastructure solutions, founded in 2003. We provide small and medium businesses with end-to-end IT services including hardware maintenance, system integration, cloud services, call recording and network security.

TMCIC has 23 years of industry experience and has served over 500 corporate clients. Our team brings deep technical knowledge and hands-on implementation experience.

We offer six core services: hardware maintenance, system integration, cloud services, call recording, network security and IT outsourcing. Each is delivered by an experienced professional team.

You can reach us in any of these ways:

• Phone: +886-4-2273-8523
• Email: info@tmcic.net
• Fill in the contact form

Our team will talk through your needs and prepare a tailored proposal.

We aim to respond to support requests within 2–8 hours, depending on your plan.

You can report an issue by:

• Calling our technical support line
• Emailing info@tmcic.net

Please include a detailed description of the problem and your system information so we can diagnose it quickly.

We support the major operating systems, including:

• Windows Server 2016/2019/2022
• Linux (Ubuntu, CentOS, Red Hat)
• macOS
• Virtualisation platforms (Hyper-V, VMware, KVM)

We use multiple layers of security:

• Data encryption (in transit and at rest)
• Firewalls and intrusion detection
• Regular security audits
• Access control and authentication
• ISO 27001 certification