Contract Terms
Contract length
The standard term is 12 months. Quarterly or monthly billing is available.
Auto-renewal
Contracts renew automatically unless either party gives 30 days' notice of termination.
Confidentiality
TMCIC commits to keeping client information and data confidential.
What's Included
Technical support
- Phone support
- Email support
- Remote assistance
- On-site support (optional)
System management
- Scheduled inspection and maintenance
- Security patch updates
- Performance monitoring and tuning
- Backup and recovery
Security services
- Firewall management
- Intrusion detection
- Anti-virus protection
- Security auditing
Consulting
- IT planning advice
- System upgrade recommendations
- Cost optimisation analysis
- Best-practice guidance